■ Live or phone-based training, business analysis, and system setup – please contact your Authorized iMIS Solution Provider or ASI Consulting
■ Implementation and conversion – please contact your Authorized iMIS Solution Provider or ASI Consulting
■ Programming of enhancements – please contact your Authorized iMIS Solution Provider or ASI Consulting
■ Weekend or after hours support – please contact your Authorized iMIS Solution Provider or ASI Consulting
■ Questions about non-iMIS software, hardware or peripheral problems, or database administration – please contact product vendor
■ Product pricing and pre-sales questions – please contact your Authorized iMIS Solution Provider or ASI Sales
■ Unsupported versions of iMIS – supported versions include the current release and one major release back – please contact your Authorized iMIS Solution Provider or ASI Consulting
■ ASI beta products – please contact ASI Product Management
■ Specialized query or report writing – please contact your Authorized iMIS Solution Provider or ASI Consulting
■ Data corruption analysis and repair that has occurred with prior releases – please contact your Authorized iMIS Solution Provider or ASI Consulting
■ Support for third-party add-on and unsupported products – contact product vendor. Supported products include: iMIS LAN, iMIS for Microsoft SQL databases, and iMIS for MSDE
For client security, ASI does not grant logon access to the password protected areas of any ASI website, including ASI Technical Support websites or iMIS Community websites, to individuals serving as outside third-party consultants or outside third-party technical support service providers for our clients. These restrictions also apply to individuals working for ASI’s client organizations temporarily or on a contract basis. These restrictions also apply to volunteers and non-staff Board members.
ASI policy allows access to Technical Support services, including web-based services, to permanent staff members of ASI’s client organizations and Authorized iMIS Solution Providers only. All communications regarding support requests or submitted issues may only occur between ASI Technical Support and ASI customer contacts or Authorized iMIS Solution Providers. Additionally, ASI’s Terms of Use does not allow for the transfer or sharing of logon user names and/or passwords.